Team members and leadership are absolutely critical to the management of any hospitality brand. Our human resources department recruits, trains, and coaches the property teams. For key roles, the entire HMS leadership team gets involved to ensure our guests and our team members experience our core values at our hotels consistently.
We understand how proper staffing and organizational structure relates to implementing effective home-run strategies with our current portfolio, as well as with future partnerships and acquisitions. It is our goal to hire the best talent, and to enable them to grow. This is so important to us that we have put it in out mission statement!
We keep our property teams motivated through personalized bonus programs, advanced training, and two-way communication. We have a quarterly newsletter, a digital suggestion box, and clear document packets so that our employees are heard and listened to.